Welcome to Desirelic Store’s FAQ page! We’re here to ensure your global fashion shopping experience is as effortless as our worldwide delivery. Below you’ll find answers to our most common questions about products, shipping, payments and more. Can’t find what you need? Our style advisors are always ready to help at [email protected].

🌎 About Desirelic Store

Who is Desirelic Store for?
Our fashion-forward customers are bold, trend-conscious individuals who value:
  • Globally inspired styles from dresses to swimwear
  • Fast international delivery to stay ahead of trends
  • Premium packaging that makes unboxing an experience
  • Transparent pricing with no hidden fees
Whether you’re refreshing your wardrobe or hunting that perfect statement piece, we’ve designed every detail for your convenience.
What’s the aesthetic of your products?
Desirelic Store specializes in contemporary, trendsetting fashion with:
  • Bold silhouettes in dresses and tops
  • Seasonal must-haves like swimwear and shorts
  • Versatile basics from jeans to underwear collections
  • Attention to detail in fabric selection and finishing
Each piece is curated to help you express your unique style confidently.

🛍️ Product Questions

How do I know what size to order?
We provide detailed size charts for each product category:
  • Dresses/Tops: US sizing with measurements in inches/cm
  • Footwear: Standard US sizes with EU/UK conversions
  • Jeans/Shorts: Waist and length measurements
For mixed-material items (like swimwear with stretch), we note “runs small/large” in product descriptions. When in doubt, our style advisors can recommend sizing based on your measurements.
Are your products ethically made?
We partner with manufacturers who meet our quality and ethical standards:
  • Regular factory audits for fair labor practices
  • Eco-conscious packaging (recyclable/reusable materials)
  • No animal testing for beauty accessories
Some collections feature sustainable materials – look for the ♻️ icon in product details.

🚚 Shipping & Delivery

What countries do you ship to?
We offer worldwide delivery* via:
  • Express Shipping: DHL/FedEx to 150+ countries (10-15 days)
  • Standard Shipping: EMS coverage to 180+ countries (15-25 days)
*Restrictions apply to select Asian countries and remote regions. Contact us to confirm your location’s availability.
How does the free shipping work?
Enjoy free standard shipping when you:
  • Spend $50+ in a single order
  • Select EMS shipping at checkout
  • Ship to an eligible country
Orders under $50 can upgrade to Express Shipping for $12.95. Pro tip: Combine items from our Accessories or Underwear categories to reach the threshold!
Can I track my order?
Absolutely! We provide real-time tracking:
  • Express orders: DHL/FedEx tracking link emailed within 48hrs
  • Standard orders: EMS tracking updates at major transit points
  • All orders: Delivery notifications via email/SMS
Track directly through your account dashboard or our carrier partners’ websites.

💳 Payments & Security

What payment methods do you accept?
We accept all major global payment options:
  • Credit/Debit Cards: Visa, MasterCard, JCB
  • Digital Wallets: PayPal
  • Multi-currency checkout (USD, EUR, GBP, JPY)
All transactions are encrypted with SSL technology – we never store your full payment details.
Are customs fees included?
Yes! Our transparent pricing includes:
  • All import duties calculated at checkout
  • No surprise fees upon delivery
  • Itemized receipt in your package
Exception: Some countries require additional local taxes – we’ll notify you if this applies to your order.

🔄 Returns & Exchanges

What’s your return policy?
We offer hassle-free returns within 15 days:
  • Items must be unworn with original tags
  • Initiate returns through your account dashboard
  • Pre-paid return label provided (deducted from refund)
  • Refunds processed within 5 business days of receipt
Note: Final sale items (marked with ✖️) cannot be returned.
Can I exchange for a different size/color?
Currently, we process exchanges as returns + new purchases:
  1. Return the original item per our standard policy
  2. Place a new order for your preferred item
  3. Email us at [email protected] – we’ll credit back the return shipping cost!
This ensures you receive your exchange faster than traditional methods.

🔐 Account & Technical

How do I reset my password?
Simply:
  1. Click “Forgot Password” on the login page
  2. Enter your registered email address
  3. Check your inbox for a secure reset link (valid 24hrs)
  4. Create a new password (8+ characters with symbols)
For security, we never display or email existing passwords.
Why can’t I check out?
Common checkout solutions:
  • Payment declined: Try another card or PayPal
  • Address errors: Ensure shipping/billing addresses match card details
  • Browser issues: Clear cookies or try incognito mode
  • Regional restrictions: Some items can’t ship to all locations
Still stuck? Screenshot the error and email us for priority assistance.

🌟 Need style advice? Our fashion consultants can recommend sizes, coordinate outfits, or suggest alternatives. Email [email protected] – we reply within 24 hours!