At Desirelic Store, we’re committed to making your contemporary fashion shopping experience as seamless as possible. Our global shipping and hassle-free returns policy ensures you can shop with confidence, knowing we prioritize your satisfaction above all.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping – via EMS for orders over $50
    • Delivery within 15-25 business days after shipment

Note: We currently ship worldwide except to certain Asian countries and remote areas. During peak seasons, delivery times may be slightly extended.

Returns & Exchanges

We want you to love every piece from our carefully curated contemporary collection. If you’re not completely satisfied, our straightforward returns process makes it easy to exchange or return eligible items.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return:

  • Items must be unworn, unwashed, and in original condition
  • All original tags and labels must be attached
  • Items must be in their original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Underwear & Nightwear (except for manufacturing defects)
  • Swimwear with removed hygiene liners

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Desirelic Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Item Name:
– Size/Color:
– Reason for Return/Exchange:
– Preferred Resolution: [Refund/Exchange for (specify item)]

I confirm the item is unworn, with all original tags attached, and in its original packaging.

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Your Return Authorization

Within 2 business hours, you’ll receive:

  • A Return Merchandise Authorization (RMA) number
  • Prepaid return shipping label (for US customers)
  • International return instructions (if applicable)

Step 3: Ship Your Return

Package your item securely and include:

  • The original packing slip or invoice
  • Your RMA number clearly visible on the outside

Ship to:
Desirelic Store Returns
1359 Crestview Manor
Indianapolis, US 46254

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after return receipt
  • Method: Funds will be returned to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable

Note: International refunds may take additional time to appear in your account, depending on your bank’s processing times.

Exchange Process

For exchanges:

  • We’ll ship your new item once the return is received
  • Price differences will be charged/refunded accordingly
  • Exchanges are subject to current inventory availability

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedited replacement.

Our team is committed to making your Desirelic Store experience as seamless as our global shipping process. For any questions about returns, don’t hesitate to reach out to our fashion-forward customer service team.